Shipping & Delivery

SHIPPING & DELIVERY

>span class="fontstyle3">www.penfurnex.com.my (also referred to as “the
platform”) Following are the terms and conditions that constitute our Shipping & Delivery
Policy.
SHIPMENT & DELIVERY PROCESSING TIME
All orders are processed within 2 to 3 business days. Upon completion of processing,
shipment and delivery will require 7 to14 working days. Note that for certain items, a
longer shipment and delivery time will be required, which will be specified by the seller in
the product description. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in
shipment of your order, a representative from the platform or seller will contact you via
email or telephone.
SHIPPING AND DELIVERY CHARGES
Shipping and delivery charges will be specified for each product by the seller. The total
charges for each order will be calculated and displayed at checkout. Therefore, payment
to be made for each order is inclusive of shipping and delivery charges.
SHIPPING AND DELIVERY CONFIRMATION & ORDER TRACKING
You will receive a shipping and delivery confirmation notification (by email and/ or other
means applicable) once your order has been shipped, containing the relevant details,
including tracking number(s), depending on the logistic method/ services used.
DAMAGES
The platform is not liable for any products damaged of lost during shipping. If you received
your order damaged, please contact the seller to file a claim. Alternatively, you may refer
to the Return & Refund Policy for further information. Please save all packaging materials,
relevant documents and damaged goods before filing a claim.

SHIPPING AND DELIVERY AREA COVERAGE
In general, all orders can be shipped to addresses within West Malaysia; unless otherwise
specified by the seller. Our sellers currently do not ship to East Malaysia or outside
Malaysia.
SELF COLLECTION
Self Collection of products is available. Please click on the link which provides detailed
information about options and procedures.
RETURN & REFUND POLICY
Our Return & Refund Policy provides detailed information with regards to the subject.
Please click on the link to find out more.